1. Do you offer FREE samples?
- 13. Are all your products available in stock?
- 5. How to apply my credit left on Khmer Ceramics to my new order?
- 6. How to make a payment for my order via credit card?
- 14. Can I purchase the goods in mixed colors or sizes?
- 15. Can I use your pictures or descriptions on my website?
- 8. Why I can’t get your email responses?
- 16. The Difference between Khmer Ceramics & Pro Khmer Ceramics?
- New User–Guide
- About Us
- Price & Discount
- 1 . What’s your discount policy?
- 2. Are the prices on Khmer Ceramics in USD?
- 3. Why are your prices so good?
- 4. Do your prices include shipping cost?
- 5. Does your price include duties or VAT How much tax do I need to pay?
- 6. If I place a purchase over 2000 dollars, when the 15% discount will be provided before paying?
- Coupon & Points
- Ordering Information
- 1. How to select products at Khmer Ceramics ?
- 2. How to place an order?
- 3. How long does it usually take to process orders?
- 4. Do you have a minimum order quantity?
- 5. Can I make any changes to my order And how?
- 6. How can I know the status of my order?
- 7. How do you deal with those temporarily unavailable items after I place an order?
- 9. How soon can I receive my order and how much will the freight cost be?
- 11. How can I do If the products in my order are short of stock?
- 10. How to calculate the replacement discount?
- 12. About Ready Time
- Payment Information
- Shipping & Delivery
- 1. How long does it take to ship my goods from Cambodia to my country?
- 2. How much will I have to pay for shipping?
- 3. Can you show me how you calculate shipping?
- 4. Can we pay the shipping in the destination?
- 5. Do you ship to PO Box?
- 6. What shipping options are available to me?
- 7. Do you offer FREE Shipping?
- 8. How can I trace my shipment?
- 9. How do I save on shipping?
- 10. How to pick up your goods if ship by Air Freight and Sea Freight?
- 11. When can I get the information about my package online?
- 12. What if the goods arrive damaged?
- 13. DHL contact phone number in main destination countries
- 14. About the volumetric weight of your shipment
- Customs & Duties
- Products Resource
- 1. What is eco-porcelain?
- 2. What is Ceramics?
- 3. What is “Direct Trade”?
- 4. What is handmade ceramics?
- 5.Why are the goods I received not exactly the same color as pictured on your website?
- 6. Are all your products available in stock?
- 7. What can I do if I could not find the goods on your website?
- 8. Can you provide your items in different color than on the website?
- 9. Is your tableware food-safe?
- 10. Do you items resist to thermal shock?
- 11. Can I use your tableware in hospitality?
- 12. Measurements
- 13. Why are your prices more “expensive than China”?
- Catalog & Sample
We have some handmade sample which are free!
Please be kindly noted that:
- The samples are free, but you need to pay the shipping cost;
- When you order sample(s), you must pay for the sample(s) and the shipping. When you place your first order we will deduct the price of the sample(s) from your order. The price of the shipping will stay at your charge.
- Maximum value of samples is 3% of the final value of the order.
If you have any questions, please feel free to contact us.
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